Help
Troubleshooting
Common install, network, and license issues.
Last updated: August 21, 2026
SmartScreen or Gatekeeper blocks install
- Windows: More info → Run anyway on unsigned builds
- Mac: right-click → Open, or follow quarantine instructions from Behind Digital
Phones or TV cannot reach Player / Board URL
- Confirm devices are on venue Wi-Fi, not guest isolation or mobile data
- Confirm the venue PC is on, awake, and BehindCourt is running
- Recheck the LAN IP and ports in Settings → Venue Wi-Fi
- Check Windows Firewall / macOS firewall is not blocking LAN access
License will not activate
- Activate only on the venue PC
- Check for typos and that the key matches the OS platform
- Confirm Hardware ID was the one sent to Behind Digital
Courts show Available but no matches
Open the courts for the current session mode, then confirm players are in queue and a session is live.
TV board looks wrong
Use a real browser fullscreen. Avoid the TV’s built-in search or app shell.